A 1–hour Ticket Response Guarantee
Our client help Dept is present 24/7/365 to handle each of your service questions. Every ticket you send out to us is going to be taken care of within maximum 60 mins. If your problem calls for aid from one of our administrators, we are going to send the ticket to the technician on duty and will let you know that the issue will soon be resolved.
Qualified Customer Help Service
We give you around the clock customer help through a turbo–fast ticket application incorporated into your Control Panel. You could write to us whenever you want about any of the programs that come pre–configured on the virtual server, this includes the chosen Linux OS version, the server administration panel and our custom made Web Site Control Panel.
An Educational Help Zone
An in–depth and constantly updated article base is built into our in–house built Web Site Control Panel. It offers quick tips about how to execute all the necessary site managing duties. The Help area provides extensive how–to tutorials and step–by–step video tutorials. You can reach the Help section by clicking the Help or Video buttons in the upper right side of each Control Panel section.