1 hour ticket response
We are dedicated to providing a fast and proper reply to every customer support ticket submitted by a customer. Our skillful client service team members will examine your question and will think of the most effective option. We offer a 1–hour response time guarantee for all helpdesk tickets. As a matter of fact, our average response time has proven to be twenty minutes.
An Exceptional Support Service
Our techs have big experience in the Linux hosting packages business and are professional enough to offer a prompt solution to your problem. If, however, the issue at hand is not within the competency of a customer support engineer, the tech support ticket will be forwarded to a developer or administrator for further investigation.
An Intuitive Help Section
Built into the Web Site Control Panel is an intuitive Help Center, which offers you different information sources. You can browse through a routinely updated knowledgebase featuring web hosting account administration articles and website administration articles, check our step–by–step video tutorials or browse the F.A.Q. library.