Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help Center section integrated into Crenet Hosting’s Web Site Control Panel features a selection of help articles and commonly asked questions. Aimed at solving any common issue that you might chance upon, they are contributed by our support team of accomplished technicians.

  • Top quality support service

  • Educational Videos

  • If you’d like to see how an action is done or how an issue is dealt with, instead of just reading about it, then take a look at our collection of instructional video tutorials. They cover many different issues and will help you swiftly learn how to work with the Web Site Control Panel.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24x7x365 customer support service and include a 1–hour response time guarantee. Our proficient technicians will be at your disposal 7 days a week and will remedy any issue that you could run into within less than 1 hour after the customer support ticket submission. Normally, a reply will be given to you within twenty minutes.