Tech Support Channels
A 1–Hour Response Time Guarantee
All your support requests will be responded to within maximum 60 minutes after the support ticket or e–mail has been submitted. If your issue calls for further assistance from a server admin, we’ll forward the support ticket or the email to the person in charge, right away and will leave a comment to notify you that more time will be needed for finding the best solution. Furthermore if you take advantage of our Administration Services package, any of the server management tasks included there will be carried out whenever you want.
An Outstanding Tech Support Service
- We will be online for you 24/7 to reply to any inquiries that you may have connected with our Web Site Control Panel and any of the apps that we have pre–installed on your behalf on the server. In case you also need support with server admin procedures, you can have a glance at our Administration Services package, which includes data backup hard disk storage space, Operating System updates every week, server monitoring and restarting procedures, plus problem troubleshooting and software installation services.
An Easy–to–Navigate Help Area
We have equipped our Web Site Control Panel with a circumstantial knowledge base, which offers exhaustive explanations of its features and functionalities. Moreover, we have shot in–depth video tutorials that will further demonstrate to you how to perform a given task or troubleshoot a typically encountered issue. The how–to articles and the tutorial videos are readily reachable from every Web Site Control Panel section through the Videos and Help buttons situated in the upper right corner.