A 99.9% Server Uptime
Our hosting system is based on a dependable, top–hole hardware configuration and a significantly tweaked Linux version. That is why, irrespective of what your web site is, or how many web site visitors you’ve got, or even if there is a denial–of–service attack, our servers will remain up and your web sites will stay online.
All Linux hosting packages packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it’s important to also set up your own network infrastructure. That’s the reason why we built a custom internal network in each one of our datacenter facilities. Relying on enterprise–class Juniper switches and routers, our internal network allows for startlingly fast data transfer rates and is also fully redundant.
Hence, you will enjoy a 99.9% network uptime in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center as well as in our Australian data center, no matter which hosting offer you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re disappointed with our services, or if you find them inadequate, or if you decide that you need a Linux VPS packages instead of a cloud hosting package – you will get a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have total control of your domains even when you cancel your web hosting account with us.
24/7 Technical Support
If you have ever been forced to wait for hours to receive a response, you’re aware of how annoying this can be, even more so when your web site is on the line. This is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technical support engineers will be right here and they’ll respond to you in less than sixty minutes. And the best part is that their average ticket response time is well under twenty minutes!