One-Hour Response Guarantee in Hosting
Our guaranteed maximum response time for any client support ticket that you post or any e-mail that you write is only 1 hour, even in case you contact us on weekends and legal holidays. Whatever the nature of your question or problem may be, we’ll lend you a helping hand momentarily and will give you the necessary info to sort out any problem with your websites. The actual reaction time commonly does not surpass fifteen to twenty minutes, which suggests that you can forget about waiting around for hours and hours to get an issue sorted out or what is even worse – waiting all day only to receive a response that more info is required while nothing is sorted out. We will offer you assistance in a jiffy simply because we understand just how expensive time can be in the dynamic Internet realm. The 1-hour response guarantee applies to any billing or technical question that you might have in regards to our Linux hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a technical support ticket from your hosting Control Panel or send an email concerning your semi-dedicated server, you will have a response within less than one hour. You can get in touch with us at any time in regard to billing, technical or general matters and since we’re available 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain help in a well-timed manner. Depending on the specific issue or question, we will supply you with more information, resolve the obstacle if it has been caused by something that’s within our reach or tell you what actions to take in case you have to update a given setting for a software application that we don’t have access to. You can just forget about waiting around for a day for every response. In reality, in most cases we reply to emails and tickets within no more than twenty to twenty five minutes.