In case you’re a site owner, a problem may always appear and it doesn’t automatically have to be associated with the web hosting service itself. For instance, something can go wrong when you bring an app up to date or some critical content could be edited or erased unintendedly. Irrespective of what the essence of the problem may be, you will need to get in touch with the respective support staff and request them to recover a backup or to help you solve the problem that you are having. How fast they will do this will determine the period of time that your sites will be down. For given sites such as community portals or web shops, an extended outage duration too often means lost clients and money. Hence, it’s pretty important for you to use the services of a web hosting company that offers not only a good technical support service, but also a fast one.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum response time for any client support ticket that you post or any e-mail that you write is only 1 hour, even in case you contact us on weekends and legal holidays. Whatever the nature of your question or problem may be, we’ll lend you a helping hand momentarily and will give you the necessary info to sort out any problem with your websites. The actual reaction time commonly does not surpass fifteen to twenty minutes, which suggests that you can forget about waiting around for hours and hours to get an issue sorted out or what is even worse – waiting all day only to receive a response that more info is required while nothing is sorted out. We will offer you assistance in a jiffy simply because we understand just how expensive time can be in the dynamic Internet realm. The 1-hour response guarantee applies to any billing or technical question that you might have in regards to our Linux hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a technical support ticket from your hosting Control Panel or send an email concerning your semi-dedicated server, you will have a response within less than one hour. You can get in touch with us at any time in regard to billing, technical or general matters and since we’re available 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain help in a well-timed manner. Depending on the specific issue or question, we will supply you with more information, resolve the obstacle if it has been caused by something that’s within our reach or tell you what actions to take in case you have to update a given setting for a software application that we don’t have access to. You can just forget about waiting around for a day for every response. In reality, in most cases we reply to emails and tickets within no more than twenty to twenty five minutes.