If your website hosting company provides live chat support, you are able to speak with an agent in real-time and find out useful information or get an issue resolved timely. The key advantage of using chat instead of calling to consult with a live person is that you need just a computer with access to the world wide web, so that you won't pay any rates if you are in a different country or state. What's more, it is much simpler to copy and paste info such as domain names, usernames or error messages in other words details that are sometimes difficult to share with the other side on the phone. The real-time chat is also a considerably faster way to contact your website hosting service provider's support crew in comparison to using a ticketing system. Last, but not least, in the event that some problem needs more time to be taken care of, you are able to do something different while you wait for guidance on the live chat, so you won't lose time - something that's impossible when you're on the telephone.

Live Chat Support in Hosting

As part of the support services that we provide for all of our Linux hosting packages, we now have live chat support which is available twenty-four seven, even on holidays. You are able to get in touch with us no matter if you already have an account or not, since we can assist you with all sorts of things, ranging from supplying you with basic info about our solutions in case you aren't a client yet and you're considering to purchase one of our packages, to assisting you with creating an e-mail account in an e-mail client. Part of the issues are more technical and time-consuming, which means that you'll need to employ the ticketing system which is integrated in the Hepsia website hosting Control Panel, but we can save you time and help you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as standard with our services, therefore any time you have any kind of questions about our Linux semi-dedicated hosting packages, you can get in touch with our customer support team at any moment no matter if you have already acquired your account or not. In general, the chat service is for pre-sales, billing and general questions and difficulties, yet we can assist you with a lot of technical questions as well. We can help you pick the right package for your websites if you don't have an account yet, we can answer all of the billing questions or issues you could have or we can assist you with installing your new e-mail address on your computer or smartphone - all this will be done quickly because our live chat service is online all the time, every day. Every time you require assistance, you are able to chat with an agent and save a lot of time.