A ticketing system is the most widely used correspondence channel that web hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to tackle a problem that takes a certain period of time to investigate or that needs to be escalated to an admin. Thus, all responses given by either party will be kept in the same location in the event that somebody else needs to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which suggests that you will have to sign in and out of at least 2 accounts in order to do a specific task or to get in touch with the company’s support team. If you would like to administer a number of domain names and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. On top of that, it can take a substantial span of time for the hosting provider to process your tickets.

Integrated Ticketing System in Hosting

Our Linux hosting packages come bundled with an integrated ticketing system, which is an integral part of our custom-created Hepsia Control Panel. In contrast to other analogous tools, Hepsia will allow you to manage everything associated with the hosting service itself in one and the same place – payments, website files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different admin consoles. In the event that you have any pre-sales or technical questions or any difficulties, you can post a ticket with just a couple of clicks without having to leave your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a variety of help articles, which will supply you with more info and which may help you fix any particular problem even before you actually send a ticket. We guarantee a response time of no more than sixty minutes, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with our company and you wish to get in touch with our tech support staff, you’ll be able to send a support ticket straight from your Hepsia Control Panel instead of using a totally different help desk support platform as you’ll have to do with the majority of hosting providers on the marketplace. Our integrated trouble ticket system will allow you to post a new ticket without efforts and to go through older tickets using an intelligent search filter. Besides, you’ll be able to have a look at the applicable knowledgebase articles that our system will present you with based on the category that you select for your new ticket. You can accomplish all of the abovementioned operations without signing out of your Control Panel at any moment, which means that if you bump into any obstacle or have an enquiry, you can get in touch with our technicians and solve the problem at hand in less than 1 hour through one single support platform.