24/7 Customer Support in Hosting
All our Linux hosting packages feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our website hosting services well before you make an order or you are a current client and you have any question or some problem, you're able to contact us any time, which includes holidays and weekends. We have a number of channels to get in touch with us - a couple of telephone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more complex issues or any matters which require additional time to investigate and handle. In contrast to a number of other web hosting service providers, our trouble tickets have a warranted max response time of only one hour, which means that whatever the problem is, it'll be resolved on time and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You can try our support services even before you buy a semi-dedicated server account from our company since we have phone and online chat support for pre-sales, billing and common questions. Our representatives will help you choose the right package or provide you with details about our servers, so as to confirm if the system requirements for your websites are met. In case you are an existing client, you can also get in touch with us through e-mail or via our ticketing system, that can be accessed via the Hepsia hosting Control Panel. We guarantee that any time you use these two methods of communication, you'll receive a response within no more than an hour and that’s 24/7, including weekends and official holidays. If you've employed the hosting services of other companies, even big ones, you are able to compare the reply time due to the fact that it often takes an entire day for them to address a ticket.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server packages that we provide come with 24/7 support via several methods of communication and with a 1-hour maximum response time guarantee. If you want to learn more about the packages or you have some billing or general questions, you are able to call one of the local numbers we have internationally or you may use our live chat support and speak to a live agent. For strictly technical problems which require the help of a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail message, because all of these channels are more appropriate to track a given issue. The reply time for them rarely exceeds half an hour, therefore you can forget about having to wait for a full day so as to get assistance. The support service is available for all the server-related matters, including the pre-installed software. If you want help with third-party apps, you may consider adding the Managed Services upgrade that we offer for all packages.